Store Information

Welcome 

Penny Frances is a line of small batch, artisan apothecary products. All products are handcrafted in very small batches to ensure freshness, potency and purity.

Our products are free of chemical additives and synthetic scents.

If this is your first time using Penny Frances products, we recommend that you perform an allergy test before use. This can simply be done by applying a small amount to your forearm and waiting for 24 hours to see if any irritation occurs.

We make it a priority to package our products using recycleable and reusable glass jars. We hope that you'll feel inspired to reuse your bottles and jars after they're empty. Don't hesitate to contact us with any questions you may have.

Payment

We accept all major credit cards through Paypal. We must receive your payment before shipping your order. If, for some reason, your payment is not made at the time of your order, we'll send over a reminder note. If we don't hear from you within 4 days, your order will be cancelled.

Shipping

Our goal is for our products to reach you in the safest, most efficient way possible. All orders ship via Canada Post.

Orders are shipped every Tuesday and Thursday via Canada post
Shipping times vary from 3-6 business days within Canada. 

If you are ordering from outside of Canada, please note that you will be responsible for any additional fees that may occur such as duties and international taxes. 

 

For U.S. and International Orders: After shipping please allow another week for your order to arrive. For International Orders: Please allow up to 2 weeks for your order to arrive after shipping. Usually, it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.

If you wish for tracking and faster postage please email us and we can organize it or you. pfapoth@gmail.com



We cannot be held responsible for loss or damage of items while in transit with Canada Post. Please get in touch If you would like to purchase insurance for your package, we are happy to accommodate.

If you are ordering from outside of Canada, please contact us with the details and we can prepare a custom shipping quote. For international orders, please be mindful of your own country's customs regulations, as we cannot be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system.


Refunds and Exchanges

Unfortunately and without exception, we cannot accept returns on used or opened items. If your package was damaged in shipment by the carrier, please save the box and the merchandise, take a photo of damaged items and notify us immediately.

Additional Policies and FAQs

It is important for you to be aware of your skin's sensitivities before using any of our products. Though we use only gentle and natural ingredients, please proceed with caution if you are at all concerned about your skin's reaction. Those who are pregnant or nursing should consult their doctor before using any product containing essential oils. Our products and the information on these pages are not intended to treat, cure, prevent or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.

Also, please note: To keep your scrubs sprightly, please dip into them with a clean spoon and try to avoid introducing moisture into the jars. With a little tender care, they will last until you use them up. Butters and balms have a shelf life of about a year, keep the Coconut Oil based balms cool in the summer months, preferably in the fridge for hotter climes. Since virgin coconut oils melt at 24 °C (76 °F), salves containing coconut oil will melt in warmer climates. Serums use within 6 months, keep cool and do not place in direct sunlight. If your Penny Frances product melts, place in refrigerator until solid.  If your product returns to solid at room temperature crystallizing may occur, this only affects texture not performance of product.  

Terms

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Please stay in touch. If you have any questions about our products drop us a note.

Thank you for shopping with us!